RETURN POLICY

1)  At QQQueen.com we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase in UNWORN, UNWASHED, UNALTERED CONDITION WITH ORIGINAL PACKING, ALL TAGS AND ACCESSORIES ATTACHED .

2)  For malaysian customers, request for change / replace must be made within 5 days after the item is received. No return will be accepted after 5 days. For international customers, item must be return as original package sent within 15 days.

3)  QQQueen.com will bear for the delivery charges of the item if  it is our fault or mistake as below:-

     -  we delivered wrong item / wrong color / wrong size

     -  we delivered a defective item

     -  our definition of defect includes manufacturing defects, large area of dirt on item, holes on item and  accessories on item is missing.

4)  We do not entertain exchange / return due to following reasons:-

   -  slight color difference. We definitely done our best to display as accurately as possible the colors of the item shown on our website. However at     certain times, the color of the item displayed may not represent 100% of the actual item color which may be due to different monitor setting and photography lighting.

   -   the defect caused by customer’s careless handling after receiving the item. Missuse or mishandling of item. 

   -   any complaints such as not as nice as imagined, too small, too big, doesn’t like the color/style/design/pattern. Customer must check out the detailed photos, measurement, description before placing an order.

5)  This return policy may be updated from time to time without prior notice.