RETURN
POLICY
1) At QQQueen.com we want you to be pleased with
your purchase. If for any reason you are not completely satisfied, you may
return your purchase in UNWORN, UNWASHED, UNALTERED CONDITION WITH ORIGINAL
PACKING, ALL TAGS AND ACCESSORIES ATTACHED .
2) For malaysian
customers, request for change / replace must be made within 5 days after the
item is received. No return will be accepted after 5 days. For international
customers, item must be return as original package sent within 15 days.
3) QQQueen.com will bear for the delivery charges
of the item if it
is our fault or mistake as below:-
- we delivered wrong item / wrong color / wrong size
- we delivered a
defective item
- our definition of
defect includes manufacturing defects, large area of dirt on item, holes on
item and accessories on item is missing.
4) We do not entertain exchange / return due to
following reasons:-
- slight color
difference. We definitely done our best to display as
accurately as possible the colors of the item shown on our website. However at certain times, the color of the item
displayed may not represent 100% of the actual item color which may be due to
different monitor setting and photography lighting.
- the defect caused by customer’s careless handling after
receiving the item. Missuse or mishandling of item.
- any complaints such as not as nice as imagined, too small,
too big, doesn’t like the color/style/design/pattern. Customer must check out
the detailed photos, measurement, description before
placing an order.
5) This return policy may be updated from time
to time without prior notice.